Refund Policy

Refunds and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Lost or Stolen Packages

Lash Lift Co is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lash Lift Co will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.


You must contact us within 12 hours of placing the order. 
We cannot cancel your order once it has already been shipped or it has been more then 12 hours after placing the order. 

Item(s) On Sale (if applicable)

Only regular priced items may be refunded, unfortunately, item(s) on sale or already discounted item(s) cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please contact us within 24 hours after delivery of the order if the order is damaged or defective.

If you need to exchange it for the same item, send us an email at and send your item to: 99 Wall Street #3335, New York, NY 10005.

Return Shipping

The Return Shipping fees has to be borne by the Customer, at the exception of items/goods damaged in transit. In any other case, is the customer wants to return the product for a refund, the Return Shipping fee has to be borne by the customer.


If you have any problem with your purchase, please reach out to us at Our support team will do everything to make it right for you! :)

- Melisa C. | CEO, Lash Lift Co.