Shipping & Delivery
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from our Domestic Warehouse(s) [for Express Shipping] and International Warehouse(s) [for Standard Shipping].
We are willing to do everything we can to get you your order as fast as possible! Please allow 1-5 business days (due to COVID-19) for Order Processing.
- ETA 3-7 business days (Express Shipping)
- ETA 7-21 business days (Standard Shipping)
- Canada/Europe & Worldwide:
- ETA 7-30 business days (Standard Shipping)
- Not Available (Express Shipping)
Please note, that due to the extreme popularity of our offers, these are only estimates. The original shipping times may slightly vary.
*All shipping times exclude clearance/customs delays.
IS SHIPPING FREE?
Shipping is free WORLDWIDE on all items. But we also provide an option to opt for a faster express shipping, to all our customer.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.